Keeping every piece of your data private and secure is our responsibility at j9ya. This page explains in detail what data is collected, why it is collected, how it is stored, and what rights you have.
All data transfers are protected with bank-grade encryption
Your data is never sold to third parties
BKash/Nagad details are never stored
You can delete your data or close your account at any time
How j9ya keeps your personal data secure — a quick overview
J9ya collects only the data that is strictly necessary to provide its services. No unnecessary information is requested, and no additional data is collected without your consent.
All your data is stored and transmitted in encrypted form using TLS/SSL technology. Passwords are hashed — no one can view them directly.
J9ya does not sell your data to any advertisers or third parties. Only limited information may be shared for payment processing and legal compliance purposes.
You can view, correct, or request deletion of your stored data at any time. When you close your account, your personal information is securely erased.
J9ya uses cookies to improve your experience on the website and app. You can manage all non-essential cookies at any time through your browser settings.
If significant changes are made to the privacy policy, j9ya will notify you in advance via app notification or email — nothing is changed without warning.
You have several important rights over your personal data held by j9ya
To see what information j9ya holds about you, submit a request to our support team. The data will be provided within the specified timeframe.
If any of your stored information is incorrect, you can request a correction. Your name, address, or contact details can be updated.
After closing your account, you may request that your personal data be deleted — except for records required to be retained by law.
You can opt out of marketing or promotional communications at any time — either through Settings or by contacting support.
You can request a copy of your account data if you'd like to keep it for your own records. The information will be provided in a standard format.
If you have any complaints regarding data protection, please contact the j9ya support team. All complaints are reviewed seriously.
Summary: j9ya collects your data solely to provide its services. Your data is never sold to third parties. All data is protected by encryption. You can view, correct, or delete your data at any time.
This Privacy Policy explains in detail what information is collected about you when you use the j9ya platform, how it is used, and how it is kept secure. We have aimed to write everything in plain, easy-to-understand language. If any part is unclear, Help Center Ask us.
J9ya collects your information in several ways — directly from you, and automatically while you use the platform. Here's a detailed breakdown.
| Data Type | Example | When It Is Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During registration and KYC verification |
| Contact Information | Mobile number, email address | During registration and account updates |
| Transaction Data | Deposit and withdrawal amounts, dates, and methods | At the time of each payment transaction |
| Gaming Information | Betting history and win/loss records | On every bet and game session |
| Device and log information | IP address, device type, browser | Automatically upon accessing the platform |
J9ya uses your data only for specific, defined purposes. Nothing is collected without a reason.
J9ya does not share your data with other companies for marketing or advertising purposes. To opt out of promotional emails or SMS, go to your account settings or Help Center Let us know.
J9ya shares data with third parties only in limited circumstances. The situations in which data may be shared, and with whom, are set out clearly below:
J9ya never sells or transfers your data to advertisers, data brokers, or unrelated third parties. Any data sharing is strictly limited to what is necessary for service delivery.
J9ya does not retain data longer than necessary. All relevant data is kept while an account remains active. After an account is closed:
To request deletion of your data Help Center contact us.
J9ya uses cookies on its website and app. Cookies are small text files stored in your browser or on your device. Below are the types of cookies used by j9ya:
All non-essential cookies can be turned off at any time via your browser settings. On the mobile app, cookie preferences can be managed through the app settings.
J9ya strictly prohibits use by anyone under 18. We do not knowingly collect data from minors. If we have reason to believe a minor is using an account, that account will be suspended immediately and the associated data deleted.
A note for parents: please ensure j9ya's app and website are not accessible on your child's device. If you suspect a minor is using an account, please Help Center Let us know.
J9ya's platform incorporates certain third-party technologies — such as game provider software and payment gateways. These services operate under their own privacy policies.
J9ya may update this privacy policy when necessary. Minor changes will be reflected by an updated date at the top of the page. For significant changes, you will be notified in advance via app notification or your registered contact details.
Continuing to use j9ya after any changes take effect means you have accepted the updated policy. We recommend checking this page from time to time.
For any privacy-related questions, complaints, or requests, please get in touch with us. The j9ya support team is able to respond in Bengali.
Contact Us: Email: support@j9ya.app · Live Chat: Help Centre · Response time: typically within 2 minutes (live chat), or within 24 hours by email.
Many people don't think twice before sharing personal information on online platforms. But your name, mobile number, date of birth, and transaction details are sensitive — and in the wrong hands, they can cause real harm. That's why j9ya treats its privacy policy as a living practice, not just a document on paper.
Let's start with registration details. When you create an account on j9ya, you provide your mobile number and some basic information. This serves one purpose — confirming your identity and ensuring payments reach the right place. Your number is never shared with advertisers, and you will not receive spam SMS. j9ya has upheld this commitment from day one.
Payments deserve a special mention. When you transact via bKash or Nagad, j9ya acts only as an intermediary — your PIN and full account details are never passed to j9ya. These transactions go through the payment gateway's own secure channel. Knowing this, you can make payments with complete peace of mind.
A common question is: does j9ya show me ads based on my gaming habits? Yes — j9ya may analyze your preferences to show relevant offers. For example, if you bet on cricket frequently, you might receive notifications about cricket-related bonuses. However, this analysis stays within the j9ya platform — your gaming patterns are never shared with other companies. If you'd prefer not to receive these offer notifications, you can opt out at any time in Settings.
It's also worth understanding how device and log data works. When you log in to j9ya, your IP address and device details are recorded automatically. This information is used primarily for security — if a login attempt is made from an unrecognised device, j9ya can detect it and alert you. This isn't surveillance; it's a tool to protect your account.
Many users feel hesitant about KYC verification — specifically about sharing their national ID details. That's completely understandable. j9ya uses this information solely for identity verification, and it is stored encrypted within a secure KYC system. Once verification is complete, no further data is required. Without this process, the platform would be far more vulnerable to fraud and money laundering — which ultimately harms honest players.
Cookies are a common concern. On j9ya, only essential cookies are mandatory — all others are optional. You can block j9ya's cookies in your browser settings and the platform will still work, though some features may be limited, such as having to re-select your language each visit. Blocking all cookies entirely will prevent login sessions from functioning properly, so keeping essential cookies enabled is the practical approach.
The bottom line is this — your data belongs to you. j9ya recognises that and gives you the means to exercise your rights. To delete, access, or ask questions about your data, contact the Help Centre directly. j9ya's support team is available to assist.
Frequently Asked Questions About Accounts & Membership
J9ya's privacy policy is transparent and your data is fully protected. Register with confidence and start playing on Bangladesh's most trusted platform.
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